- Postage and handling costs are additional to the item price.
- Shipping for most of our products is calculated by the table below, however some products do offer free regular shipping or flat rate regular shipping (excludes express post). This information will be listed on the individual product page if a special shipping offer is applied to that product.
- We post throughout Australia and also Internationally. We offer regular mail and express post services.
- Orders are generally shipped within 1-3 business days after payment is received (except for custom made orders or items that need to be ordered for you). We will advise you of any delays.
- If you require your item sooner than the estimated time frame please contact us, additional charges may apply for rush orders.
- We use Australia Post in most instances however a courier maybe required in some cases.
- We will not be held liable for any damage or loss caused by any postal or courier service, therefore we advise you to insure your items using our Parcel Protection Insurance – offered to you during the checkout.
- If you choose not to pay for Parcel Protection and your goods are lost or damaged during transit, you will not be entitled to a refund, exchange or store credit. Please consider this carefully when placing your order.
- Postage costs are not only for freight costs but packaging materials as well.
- For more detailed information please see our Terms & Conditions.
- Shipping prices listed below are used when an alternative shipping price has not been specified in the product description.
Standard Shipping Prices Within Australia
| Order Value | Shipping Price |
|---|
| Orders less than $50.00 | $10.99 |
| Orders up to $100.00 | $15.99 |
| Orders up to $200.00 | $19.99 |
| Orders up to $500.00 | $27.99 |
| Orders up to $501.00 | $35.99 |
| Orders over $1001.00 | $45.99 |
Express Shipping Prices Within Australia
| Order Value | Shipping Price |
|---|
| Orders less than $50.00 | $16.50 |
| Orders up to $100.00 | $22.50 |
| Orders up to $200.00 | $26.50 |
| Orders up to $500.00 | $37.50 |
| Orders up to $501.00 | $45.99 |
| Orders over $1001 | $59.99 |
Standard International Shipping
| Order Value | Shipping Price |
|---|
| Orders less than $50.00 | $32.00 |
| Orders up to $100.00 | $42.00 |
| Orders up to $200.00 | $52.00 |
| Orders up to $500.00 | $62.00 |
| Orders over $501.00 | $75.00 |
Parcel Protection Insurance (optional)
Parcel Protection Insurance is an option you may select during the checkout to protect your goods while they are in transit. Parcel Protection is calculated at 5% of the sub-total order value (min $1). If you have opted to take Parcel Protection and your goods arrive in a damaged state, all you have to do is contact us within three business days of receipt of delivery and email us a photograph of the damage to verify it occurred in transit. We will then ship replacement goods ASAP, you may be required to return the damaged goods to us.
In the case where your goods do not arrive and there has been no activity on the tracking schedule for seven business days, contact us and we will lodge an enquiry with Australia Post. If the carrier advises us that they cannot locate the goods and cannot provide us with proof of delivery, we will ship replacement goods the next business day. If we cannot replace the goods, we will provide you with a full refund. Once the tracking schedule states that the goods have been delivered (whether they have been accepted by yourself, another person or left at the property) no further enquiries will be accepted.
Approximate Delivery Times
Below is a guideline for when you can expect your parcel to arrive once you have received notification that your order has been dispatched from us.
- Deliveries to QLD Metro on average take 1-3 business days to arrive
- Deliveries to NSW Metro on average take 3-4 business days to arrive
- Deliveries to ACT Metro on average take 3-4 business days to arrive
- Deliveries to VIC Metro on average take 4-5 business days to arrive
- Deliveries to WA Metro on average take 5-6 business days to arrive
- Deliveries to NT Metro on average take 4-5 business days to arrive
- Deliveries to TAS Metro on average take 5-6 business days to arrive
*Deliveries outside metro areas may take longer. There may be slight delays caused by public holidays, peak delivery seasons such as Christmas or unexpected weather events such as flooding or bush fires. The above time frames are for regular mail via Australia Post, express post deliveries will have shorter time frames providing you live within the express post network.
