Frequently Asked Questions

If you have a coupon code you wish to redeem, simply enter this code during the checkout for your discount to be applied. Your coupon code must be entered before finalising your order for your discount to be applied. Coupon codes are not valid with any other offer.

Prices on How Divine’s are listed in Australian Dollars (AUD) and include GST.

No, we do not offer samples of our products. We strive to provide detailed descriptions and images of all of our products so you know exactly what you are purchasing. If you have any questions about any of our products, please email us at sales@howdivine.com.au and we will provide you with more information.

How Divine accepts payment via Credit Card (preferred), Bank Deposit, Paypal and cash. You do not have to have a registered PayPal account to use this payment gateway, you may pay directly with your credit card.

How Divine is committed to providing quality products to our customers, if for some reason you are unhappy or there is a problem with the product you have purchased, simply contact us within three days of receipt of your parcel to apply for a store credit or exchange based on the below guidelines.

We do not provide refunds, exchanges or store credits on products that you have purchased under the following conditions:

• If the products were on sale or clearance items.
• If you have simply changed your mind.
• If items are returned after your event date.
• If you have chosen the wrong colour, style or size.
• If items are lost/damaged during transit that were not covered by parcel protection insurance.
• Items that are perishable such as confectionery.
• Items that have been opened, used or damaged.
• Items such as swimwear, underwear or earrings due to hygiene reasons.
• Items that are not kept in stock and need to be ordered in specifically for you.
• All handmade, personalised or custom made items (Including bouquets, coat hangers, gifts, clothing, confectionery and stationery unless there is a manufacturing fault with them. Minor colour variations are not considered to be a manufacturing fault as image colours can vary between computer monitors and print runs.

Please refer to our return policy for full details or contact us for more information.

We strive to process orders within 1-3 business days, once your order has been paid for and has been processed, we cannot cancel or make alterations. If your order has not been processed, you may make changes. If your order has been processed, you may be required to place a new order. Please contact us ASAP if you wish to enquire about your order status.

In the unlikely event that your parcel is damaged or missing, please contact us immediately, along with a photograph of the damaged items. Please view our return policy for detailed information.

How Divine does not have a shop front as we are an online retailer only.

We strive to keep our website as up to date as possible, however sometimes a product may have sold out, be on back order with our supplier or become discontinued without our knowledge. If you require your products urgently, please contact us prior to placing your order to confirm the availability and quantity of the products you wish to purchase. You will be notified of any delays with your order, if we cannot source the products within your required time frame, we will happily provide an alternative or issue you a refund.

We advise that you place your bouquets sitting upright in a glass jar or vase, and place it inside an air tight storage container ensuring there is enough room around the bouquet so it does not end up squashed, avoid placing coloured tissue papers or materials with the bouquet as over time the colour may rub onto the flowers. Keep the container away from direct sunlight, water, dust, oils, perfumes or sprays. Taking these measures should ensure that your bouquet looks perfect for your wedding day. If your bouquet appears to be slightly squashed or out of shape, gently shake the bouquet and manipulate the flowers/beads back into place. Should your flowers have dust on them, wipe them gently with a soft cloth, do not wet the flowers.

Yes we can arrange for you to pick your items up from our Rockhampton address, please choose the ‘pick-up’ option during the checkout process. We will contact you when your order is ready for collection and arrange a suitable time.

Yes we can ship most of our products internationally, except for chocolates, glass or fragile items. Estimated international shipping costs can be found on product pages. How Divine will not be responsible for payment of any fees, taxes or duties to International destinations.