Return Policy

How Divine prides itself on the quality of our products, and we want our customers to be 100% happy with the products they have purchased, if for some reason you are unhappy with the products, please contact us within 7 days of receipt of the products.

We do not accept exchanges or credits on products that you have purchased under the following conditions:
• If the products were on sale
• If you have simply changed your mind
• If you have selected the wrong size/colour
• If items are returned after your event date
• Items such as swimwear, underwear, earrings etc due to hygiene reasons
• Handmade products such as bouquets, personalised chocolates, confectionery and
personalised stationery unless there is a manufacturing fault with them. Colour
variations are not considered to be a manufacturing fault as image colours can vary
from monitor to monitor.

If you are returning an item to How Divine for a credit or exchange, please read the following:
• All products must be returned within 7 days of receipt
• The products must be as new (undamaged and unused) with their original packaging intact.
• The customer is required to pay for return postage of the goods.
• The customer is responsible for the packaging of goods to prevent damage during transit.
• We suggest that you register and insure your parcel upon return to us, How Divine will
not be responsible for any product that is lost during transit.
• We reserve the right to decline an exchange or credit if you do not meet these
requirements.

Shipping charges are only refundable if we have made an error on your order.

If for some reason the goods have been damaged in transit to you, please send us an email to sales@howdivine.com.au along with a photograph of the damaged goods.

Credits & exchanges will be processed within 3 weeks.

Please send your prepaid package to:
How Divine
109 Perrott Drive
Rockyview  QLD  4701
AUSTRALIA

Refer to our individual product warranties for more information.